I am a Customer Support Specialist and Virtual Assistant with over 10 years of experience in customer service, technical support, and telemarketing across healthcare, telecommunications, travel, and hospitality industries. I have strong experience working in remote and high-volume environments handling phone, email, and chat support.
I handle 40–50 customer tickets per day while maintaining quality service and efficiency. I have achieved up to 95% CSAT and QA scores, reflecting consistent performance in customer satisfaction, accuracy, and professionalism.
My skills include customer support, healthcare support, billing resolution, technical troubleshooting, account management, booking support, escalation handling, telemarketing, lead generation, and appointment setting. I support businesses by resolving customer issues quickly, improving response times, and maintaining strong customer relationships.
I also have experience in healthcare support, assisting members with eligibility, claims, and benefits inquiries while following proper communication and handling sensitive information carefully.
I am experienced in using CRM and support tools such as Salesforce, Zendesk, Genesys, Zoho, and Avaya, and I work efficiently using Google Workspace, Slack, Microsoft Teams, and other remote collaboration tools.
What I can do for your business:
Handle customer inquiries via phone, email, and chat
Support healthcare, billing, and account-related concerns
Provide technical troubleshooting and issue resolution
Perform outbound calls for telemarketing and lead generation
Assist with appointment setting and lead qualification
Manage CRM systems and update customer records
Improve customer satisfaction and retention
Work independently in remote and high-volume environments
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