Customer Support Specialist | Email, Chat & Phone Support | Healthcare | Property Management | Zendesk

I help international businesses deliver exceptional customer experiences through phone, email, and live chat support while keeping daily operations organized and running efficiently.

With over 10 years of customer service experience, I've supported customers across healthcare, travel, telecommunications, property management, and e-commerce. My expertise includes inbound and outbound calls, appointment setting, customer support, lead qualification and follow-up, order processing, CRM management, administrative support, issue resolution, and customer retention.

I'm passionate about creating positive customer experiences by providing prompt, professional, and empathetic support. Whether I'm answering inquiries, resolving concerns, scheduling appointments, managing customer records, or coordinating daily tasks, I focus on accuracy, efficiency, and building long-term customer relationships.

I thrive in fast-paced remote environments and quickly adapt to new systems and processes. I'm dependable, proactive, detail-oriented, and able to work independently while consistently meeting performance goals. I take pride in being a reliable tea-----------mber who communicates effectively and always puts the customer first.

Core Expertise

• Customer Support (Phone, Email & Live Chat)
• Inbound & Outbound Calls
• Appointment Setting & Lead Qualification
• Customer Success & Customer Retention
• Order Processing, Returns & Refund Support
• Administrative & Executive Support
• CRM Management & Data Entry
• Calendar & Schedule Management
• Customer Relationship Management
• Property Management Guest Support
• Healthcare Customer Service
• Travel Reservations & Customer Assistance

Tools & Platforms

• Zendesk
• Google Workspace
• Microsoft Office
• Slack
• Trello
• -----------
• Sabre GDS
• ChatGPT
• Notion AI
• Grammarly
• Microsoft Copilot
• Google Gemini

I'm always eager to learn new systems, improve workflows, and contribute to a team's success. If you're looking for a dependable Customer Support Specialist who can confidently communicate with customers, solve problems, and provide outstanding service, I'd love the opportunity to support your business.