Shopify Virtual Assistant | E-commerce & Administrative Support|Airbnb Customer Support Specialist

Hi! I'm Janet Abrigo, a reliable and results-driven Virtual Assistant with over 10 years of experience in customer service, including 4 years in the BPO industry and more than 5 years supporting businesses remotely.

I specialize in delivering exceptional customer support through email, live chat, social media, and administrative assistance. I have extensive experience working with both B2B and B2C clients and helping businesses improve customer satisfaction while keeping daily operations running smoothly.

My expertise includes:

-Shopify, Amazon, eBay & TikTok Shop Support
-Order Management (Orders, Refunds, Exchanges, Cancellations & Chargebacks)
-Airbnb & Short-Term Rental Guest Support
-Zendesk, Freshdesk, -----------, Airtable & Slack
-Xero (Invoices & Credit Notes)
-Email & Calendar Management
-Data Entry (Google Workspace & Microsoft Office)
-Web Research & Lead Generation
-Product Listing & Optimization (Helium 10)
-CRM Management
-Basic Graphic Design using Canva
-Workforce Management

I pride myself on being organized, detail-oriented, proactive, and quick to learn new tools and processes. Throughout my career, I have consistently been recognized for my accuracy, reliability, punctuality, and commitment to delivering outstanding customer experiences.

If you're looking for a dependable Virtual Assistant who can provide exceptional customer support and help your business grow, I'd love the opportunity to work with you.

I look forward to connecting with you!

Cheers,
Janet Abrigo