AWS Certifications (Previously Earned)
AWS Certified SysOps Administrator – Associate
Credential ID: 88M32MB22F411V5B | Earned: Dec 06, 2017 | Valid Through: Dec 07, 2020
AWS Certified Developer – Associate
Credential ID: GLFM57R1LFV11DWM | Earned: Jul 27, 2018 | Valid Through: Jul 28, 2021
Microsoft Certified: Azure Fundamentals
Credential ID BEDC7B556A77A070 | Earned: Oct 2024
I am an IT professional with hands-on experience supporting cloud operations in AWS and Azure environments. My expertise includes ticket handling, incident management, problem management, and change management, ensuring smooth day-to-day operations for enterprise systems. I am skilled in creating Knowledge Base articles and technical documentation to streamline support processes and improve team efficiency.
With over 5 years of prior experience in the BPO industry, I also bring strong customer service and technical support skills, assisting clients through phone, chat, and email. I have handled billing inquiries, payments, product queries, and technical troubleshooting, consistently delivering real-time resolutions and maintaining customer satisfaction.
Adaptable and a fast learner, I focus on completing tasks accurately and on time, with the ability to work independently when needed. I am seeking a challenging part-time opportunity (with potential for long-term engagement) in IT operations, customer service, and research, where I can contribute to organizational success while continuing to grow my skills.
