Client Success and Operations Leader with 10+ years of experience owning, driving customer satisfaction, retention, and operational excellence across BPO, e-commerce, and financial services. I specialize in managing high-value client relationships, leading onboarding programs, and overseeing process improvements that elevate service delivery and business performance.
Throughout my career, I’ve served as a trusted partner to clients and internal teams—streamlining communication, gathering and translating customer feedback into actionable insights, and using data to guide decisions that boost retention and loyalty. I’m experienced in managing cross-functional collaboration in platforms like ClickUp, Slack, HubSpot, Zendesk, Salesforce, and NICE.
I’m passionate about building strong client partnerships, leading high-performing teams, and continuously improving operational workflows to create measurable business impact.
