I've spent the last 14 years running operations for growing companies, and somewhere along the way I became the person who also builds the automation behind those operations — mostly in GoHighLevel and -----------. So at this point I do both: I run the day-to-day (teams, SOPs, KPIs, hiring) and I build the systems that take the manual work out of it.
Right now I manage operations and automations for a cleaning services company, where I built out GoHighLevel to handle our entire lead pipeline — calls, texts, emails — and connected it to our scheduling and dispatch tools through ----------- so nothing has to get re-typed by hand. That work grew our booked revenue by 22%, cut our crews' transit time by 15%, and pushed customer retention up 18% over the year.
Before that, I was part of the operations team that scaled a lead generation company from 100 employees to 1,000. I built the GoHighLevel workflows for lead routing and reporting, put together dashboards leadership actually used to make decisions, and built onboarding programs that cut new-hire attrition by 12%.
I've also managed payroll and HR compliance end to end, worked directly with CEOs on day-to-day operations, and run quality audits that meaningfully cut down customer complaints. Earlier in my career I ran a 500-person reservations program for ----------- through Teleperformance, which is really where I learned how to manage at scale.
If you're hiring for operations, and you also need someone who can actually build out GoHighLevel or ----------- instead of just talking about it — that's the gap I fill. Happy to walk through examples of what I've built if that's useful.
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