Prior to working in technical support and customer care lines, I was consulting with a local non-government/non-profit organization where I was tasked to provide basic computer skills training to public school teachers. I created a curriculum which included computer basics and Microsoft Office basic skills.
Most of my work background was in technical support and customer care. I was able to work with a computer company offering phone based technical support, an online payment company where I learned US payment systems using ACH bank transfers and credit/debit card transactions. My last stint was a product specialist trainer with a telecommunications company providing IP based TV, internet and phone services.
