WHO AM I...
Hi! I’m ----------- — a highly experienced Ecommerce/Shopify Manager, Customer Support Specialist, and Bookkeeper with 15+ years of experience supporting US, AU, UK, and Canadian businesses.
I specialize in running ecommerce operations, handling high-volume customer support, and providing accurate financial/admin support for growing businesses. I’m extremely reliable, organized, and proactive — the type of tea-----------mber who gets things done without supervision.
I’ve worked with Shopify brands, SaaS companies, construction firms, logistics/trucking, fashion labels, and service-based businesses. I bring together strong operations, admin, finance, and customer service skills — making me a well-rounded hire for any online business.
EXPERIENCE & SPECIALIZATIONS
ECOMMERCE / SHOPIFY MANAGEMENT
Built & managed Shopify stores from scratch
Product research, product listing, collections, pricing, variants
Order processing, fulfillment tracking, returns/exchanges
Customer service via email/tickets
Supplier coordination & inventory checks
Managed freelancers/staff for store launch
Handled chargebacks & disputes
Created SOPs for store operations
CUSTOMER SUPPORT (EMAIL/TICKETS/CHAT/PHONE)
10+ years in high-volume customer service
60–100+ tickets/day
Handling delivery issues, refunds, replacements, subscription/billing issues
Chargeback handling (PayPal, Stripe)
Polished writing skills and empathetic tone
CRM experience: Gorgias, Zendesk, Freshdesk, Helpscout, Intercom, Salesforce
Proven track record of improving satisfaction and reducing escalations
ACCOUNTING / BOOKKEEPING (A/R, A/P, Reconciliation)
Sent 100+ invoices/day for trucking/logistics clients
A/R collections follow-up & payment tracking
A/P processing and vendor payments
Bank and account reconciliations
Payroll processing across multiple businesses
Managed financial reports, expense tracking
QuickBooks + Excel/Google Sheets reporting
Experience managing finance for multi-business setup
ADMIN / EXECUTIVE SUPPORT
Calendar management, scheduling, travel arrangements<8efe80624d780eba0c6493ec45140364>Email inbox management
Recruitment: posting, screening, interviews, job offers
Market research & lead list building
Reports, data entry, spreadsheet management
Coordinated corporate projects and software development
Strong documentation & SOP creation
TOOLS & SOFTWARE
Shopify, QuickBooks, Salesforce, Canva, GHL (GoHighLevel), Gorgias, Zendesk, Intercom, Helpscout, Freshdesk, Etsy, Excel/Google Sheets, CRM tools, Canva, Slack, Asana, Trello
WORK HISTORY SUMMARY
(Full details available on CV)
Customer Support Lead — DNAM Apparels
Product Listing/CSR — Veron the Label
AR/AP Bookkeeper & Operations Assistant — APS Trade & Services
Head of Finance — Social Housing Group
Executive Assistant — Allied Construction Services
Virtual Assistant (Construction) — 1st ProService
Shopify Admin/Manager — MV Ventures
Recruitment Assistant — Honey Bee Cleaning Service
CSR/Web QA — Outsourcely / Deal Shopster
Customer Support — -----------
Renewals Coordinator — Idera
Data Quality Analyst — Dataminr
CSR Level 3 — Upwork
Microsoft Pre-Sales Consultant — Convergys (Concentrix)
WHY HIRE ME?
Fast learner and extremely reliable
100% fluent in English
Can manage an entire Shopify store independently
Can run customer support with high accuracy and empathy
Strong financial and analytical background
Can wear multiple hats (Admin + CS + Finance + Ops)
Long-term employer relationships and high work ethic
LOOKING FOR
Full-time or part-time roles in:
Shopify Store Management
Ecommerce Operations
Customer Support
Bookkeeping / A/R / A/P
Administrative or Executive Assistance
Recruitment Assistant Roles
Verified
