I have been in the customer service industry since 2013, supporting global clients through email, chat, and voice with a focus on professionalism and clear communication. In 2023, I shifted my expertise into the e-commerce space as a Virtual Assistant, combining my strong customer service background with hands-on experience in Shopify store management and Gorgias support.
My expertise includes:
Shopify Store Management: Product listing and catalog updates, order monitoring, refunds, exchanges, cancellations, and customer record management.
Customer Support: Professional email and chat support using Gorgias, Zendesk, and Freshdesk. Skilled in creating macros, tags, and rules to streamline workflows and reduce repetitive tasks.
Order Fulfillment & Logistics: Coordinating with couriers to resolve tracking delays, processing returns, and handling disputes or chargebacks through Stripe and PayPal.
Multi-Channel Support: Managing inboxes across email, chat, and social media (Facebook, Instagram, TikTok DMs) to provide consistent, timely responses.
Business Tools & Admin: Google Workspace, Microsoft Office Suite, Trello, Slack, Asana, and data entry with clear reporting and documentation.
Additional Skills: Inventory monitoring, SOP creation, and Canva for basic graphic editing of product images or social posts.
With a decade of customer service experience and solid e-commerce VA expertise, I deliver fast, accurate, and customer-focused results. My approach reduces repeat inquiries, keeps store operations running smoothly, and ensures customer satisfaction. I am adaptable to new systems and committed to providing reliable performance in any remote setup.
If you are looking for someone who understands customer service at its core and can now apply it to e-commerce operations, I am ready to help your business grow.
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