Executive Assistant | Property Manager | Customer Support Specialist
I’m a highly adaptable and results-driven Virtual Assistant with a proven track record in property management, executive support, customer service, and project coordination. With experience managing inboxes, vendor relationships, Airbnb operations, and CRM systems, I specialize in helping business owners stay organized, efficient, and focused.
Executive Support & Project Management
Inbox & Calendar Management: Handle day-to-day communications, meeting scheduling, and follow-ups to keep operations running smoothly.
Meeting & Task Coordination: Organize meetings, prepare agendas, document minutes, and ensure action items are completed.
Notion & CRM Systems: Maintain organized databases and dashboards for tracking tasks, contacts, and internal workflows.
Recruitment & Onboarding: Screen resumes, conduct interviews, draft contracts, and manage onboarding flows.
Document Creation: Design professional assets (basic graphics, mockups, email templates) using Canva, Photoshop, and Figma.
Property Management & Operations
Maintenance & Contractor Liaison: Coordinate repairs, inspections, utilities, and documentation for multiple rental properties.
Airbnb & Guest Management: Handle listings, calendar sync, guest communication, and bookings across short-term rentals.
Billing & Reconciliation: Prepare rent statements, monitor arrears, and follow up on payments.
Legal Coordination: Assist with property transactions and documentation, liaising with solicitors and councils.
Customer Service & Client Relations
Client Communications: Provide fast, clear, and friendly support via email and chat to enhance client satisfaction.
Issue Resolution: Resolve complaints with professionalism and ensure clients feel heard and supported.
Order & Account Support: Process adjustments, refunds, and inquiries while maintaining accurate customer records.
Upselling & Retention: Identify opportunities to offer additional services or solutions tailored to client needs.
Tools & Technology
Google Workspace, Microsoft Office, Notion, Asana, ClickUp, Trello, Slack, GoHighLevel, -----------, Canva, Figma, Adobe Photoshop, Adobe Premiere Pro, Descript, Hootsuite, Freshdesk, Zendesk, Podio, n8n, ElevenLabs, Sora, VibeCoding, HeyGen
Why Work With Me
I am dependable, proactive, and solution-focused—whether it’s streamlining back-end processes, managing guest communications, or learning new tools quickly. I thrive in fast-paced environments and take pride in delivering organized, high-quality support that allows clients to focus on what matters most.
