Operations Assistant
-Assisted in daily operations and supported senior operations assistant with tasks.-Maintained operational processes and workflows following standard procedures.-Edited and created videos for marketing and internal use.-Automated video sending to prospects using Loom to enhance outreach and engagement.-Troubleshot software issues and ensured smooth platform access.-Followed clear instructions to support operational maintenance.-Investigated and escalated issues with automation failures to developers.
Ticket Assistant
-Collected and processed online ticket purchases and reservations, ensuring accuracy and proper documentation.-Managed and organized data to maintain accurate and up-to-date records.-Verified event sign-ups and ensured proper attendee tracking.-Created and managed accounts in various platforms as required.
Associate Engineer
-Analyzed test results and delivered informative reports to support technical decision-making.
-Assisted supervisor/project manager in ensuring timely and high-quality project deliverables.
-Monitored for defects/issues and ensured they were reported, tracked, and communicated to the vendor.
Telecommunication Implementation Debug Engineer
-Conducted root cause analysis to resolve critical technical issues.
-Verified data accuracy and generated detailed technical reports.
-Collaborated with internal and external teams for thorough data analysis.
-Configured telecom systems and reviewed technology performance.
-Provided technical support for equipment development and system maintenance.
-Monitored network alarms and conducted on-site verification and troubleshooting.
