Work Experience:
Technical Support Representative ( July 2024 - March 2025 )
TELUS Digital Philippines
- Handles user inquiries and problems via phone calls, chats and email/post.
- Assisting user in creating the layout, structure and visual appearance of their
websites.
- Helping user improve their website by using content marketing, social media
promotion, paid advertising and performance analytics.
- Helping user in implementing website elements and meta tags to improve search
engine ranking.
Associate Design Engineer ( February 2024 - June 2024 )
Philippine EDS Techno – Service, Inc.
- Customer drawing creation.
Prepare customer drawings according to customer and internal specifications.
- Analyze/prepare design change requests according to internal and customer
specifications.
- Identify complex design problems, conduct root-cause failure analyses, and
anticipate production issues.
Customer Service Representative ( September 2022 - February 2024 )
Alorica Inc.
- Listen to customers' concerns, issues and questions.
- Resolve customers' concerns and answer customers' questions to my best ability.
- Maintain a positive attitude and calmly respond to customers' complaints.
- Open new customer accounts.
Here are the skills that I can offer to you:
Computer skills: Proficient in Microsoft Word and Excel, Canva, PowerPoint
Knowledge in Google Sheets, Slides, Docs
Basic Photo & Video Editing
Technical Support
Customer Support
Problem Solver
Detail Oriented
AutoCAD
SOLIDWORKS
Basic Knowledge in Python
Basic Knowledge in SQL
Internet & Computer Savvy
Knowledge in SEO
Familiarity with Google Search Console, Google Analytics
Wix website editing
Knowledge in Wix Automation, CRM, Wix Forms
