I’m a detail-oriented Customer Service Professional with 4+ years of experience in both healthcare and ecommerce industries. I help businesses deliver excellent support experiences across voice, chat, and email channels.
I’ve handled benefit and eligibility inquiries for a major health insurance company using Zendesk, managed patient appointment scheduling and insurance authorizations for specialty clinics using Athena, GMed, and Epic, and supported ecommerce brands with order inquiries, returns, and replacements via Shopify, Intercom, and Loops Return.
I'm tech-savvy, reliable, and customer-focused. My goal is to help your business retain satisfied clients by providing fast, thoughtful, and solution-based communication.
Let's work together to bring 5-star support to your customers.
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