I'm an experienced IT Service Desk technician with a background working in Managed Service Provider (MSP) environments. Over the past 2 years, I’ve provided remote and on-site support for a wide range of clients, handling everything from basic helpdesk requests to more complex network and system issues.
I’m comfortable working with Windows and Mac environments, Microsoft 365, Active Directory, VPNs, and standard networking gear. I’ve also worked with various RMM and PSA tools like ConnectWise, Kaseya, and Autotask to keep things running smoothly and stay on top of tickets.
I focus on clear communication, quick and effective troubleshooting, and keeping clients happy. I enjoy working in fast-paced environments, solving problems, and learning new technologies along the way.
If you're looking for someone who’s reliable, responsive, and easy to work with—I’d be happy to help.
