Are you looking for a reliable, detail-oriented assistant who can hit the ground running — without micromanaging?
I'm Jonalie, an Executive Assistant and Virtual Support Specialist with 9+ years of experience working remotely with healthcare clinics, SaaS companies, and corporate teams. I bring a rare combination of executive-level admin skills and Level 2 technical support expertise, which means I can handle both your calendar and your customer escalations.
What I can do for you:
*Calendar & inbox management, appointment scheduling, and executive coordination
*Healthcare admin support — EHR systems (AdvancedMD, PointClickCare, Office Ally), insurance verification, patient records
*L2 technical support for SaaS platforms — Zendesk, Salesforce, HubSpot, Zoho
*Customer-facing support via phone, chat, and email across multiple time zones
*Process documentation, knowledge base writing, and workflow improvement
I've supported clinics, messaging platforms, and BPO environments — always with a focus on accuracy, speed, and professionalism. I'm comfortable working independently, managing competing priorities, and communicating clearly with senior leaders.
Tools I work with daily:
Zendesk · Salesforce · HubSpot · Zoho · AdvancedMD · PointClickCare · MS Teams · Slack · Trello · Confluence · Outlook · Zoom · Ring Central
Let's talk about how I can support your team.
