Hi, I'm Jonel Buenaventura. I am an experienced Executive Assistant, Operations Coordinator, and administrative support professional with 11+ years of combined experience across remote executive support, franchise operations, healthcare administration, medical sales, client coordination, and small business operations. For the past 5+ years, I have worked remotely with a U.S.-based company, supporting executive leadership and coordinating operations across franchise and affiliate programs. My work involved managing calendars, meetings, follow-ups, onboarding workflows, legal and client documents, reports, trackers, SOPs, CRM updates, commission records, and stakeholder communication across multiple teams and time zones. Before that, I built a strong foundation in healthcare administration and medical sales, where I handled sensitive records, verified claims, coordinated with healthcare professionals, supported product presentations, managed client information, and strengthened my accuracy, confidentiality, documentation, and relationship-building skills. I also bring practical business experience from our family-operated Grab car business, where I help manage driver coordination, scheduling, cash flow tracking, compliance, and daily operations.
What makes me valuable is my ability to bring structure, clarity, and follow-through to busy teams and growing businesses. I do not just complete tasks. I organize information, anticipate needs, protect important details, and help leaders stay focused on higher-level priorities. I can support clients with executive assistance, operations coordination, project tracking, CRM management, document workflows, reporting, SOP creation, onboarding, stakeholder communication, and administrative systems. I am comfortable using tools such as Google Workspace, Microsoft 365, -----------, Slack, Zoom, Canva, ChatGPT, Claude, DocuSign, BlueInk, and CRM platforms. I bring calm, dependable, and organized support that helps clean up messy workflows, improve visibility, manage recurring tasks, and keep projects moving forward with fewer dropped balls.
