Highly experienced Virtual Medical Assistant and Healthcare Administrative Professional with over a decade of expertise supporting specialist clinics across ENT, ophthalmology, and obstetrics & gynecology in both in-person and remote settings.
Skilled in delivering end-to-end virtual administrative support, including appointment scheduling, surgical coordination, patient communication, medical billing, insurance claims processing, and electronic health record management. Adept at managing high-volume clinical workflows remotely while ensuring accuracy, efficiency, and confidentiality.
Strong background in virtual patient coordination, including handling email and telephone enquiries, processing electronic prescriptions, managing insurance preauthorisations, and supporting clinicians with documentation and clinic operations. Experienced in using systems such as Xero, Elixir, and Microsoft Office, with excellent data entry and records management capabilities.
Recognized for exceptional multitasking, time management, communication, and customer service skills, with a proven ability to support healthcare providers remotely while maintaining seamless patient care and administrative efficiency
