I am Dale Amadeuz Bundalian, an experienced IT professional with more than 8 years of hands-on technical support and service desk experience across Managed Service Provider (MSP) and enterprise environments. My career spans reputable companies such as Cognizant Technology Solutions, Premier BPO, Wipro, Convergys, and APAC Customer Services, where I’ve built a strong foundation in IT systems administration, technical troubleshooting, and custom
er service.
My expertise includes Windows 10/11 and Server (2016–2022) administration, Microsoft 365 management (Exchange Online, Teams, SharePoint, OneDrive), Active Directory user provisioning, and network troubleshooting involving VPNs, firewalls, and connectivity issues. I am highly proficient in ConnectWise, Meraki, Sophos, Azure AD, and Google Workspace, delivering efficient resolutions while maintaining clear and professional communication with end-users and stakeholders.
I hold certifications in Salesforce (Admin 201 & 211, Lightning App Builder) and Microsoft 365 Fundamentals (MS-900), further demonstrating my commitment to technical excellence and continuous learning. With a strong customer-first mindset, I take pride in translating complex technical issues into simple, actionable solutions—ensuring optimal user satisfaction and reliable IT performance across all supported platforms.
