I'm a real-time analyst and virtual assistant with over 5 years of remote experience supporting international clients across workforce management, healthcare operations, technical support, and customer service.
Most recently, I worked as a WFM Real-Time Analyst, monitoring queues and schedule adherence, generating daily/weekly/monthly reports, and managing agent-level scheduling for a global team. Before that, I spent over 3 years as a Prior Authorization Specialist for a US healthcare account, reviewing 200+ patient records weekly, maintaining 99% accuracy, and helping reduce claim denials by 15%.
I've also worked technical support for LG ANZ and DirecTV (90–95% first-contact resolution), and as a virtual assistant supporting pharmacy operations, calendar coordination, and customer service via HubSpot.
Tools I use regularly: NICE IEX, NICE CXone, Avaya, Dialpad, Genesys, RingCentral, HubSpot, Asana, Trello, Google Suite, Microsoft Office, Zoom, MS Teams, Slack, and Canva. I'm also comfortable using AI tools like Claude, ChatGPT, and Gemini to work faster and more accurately.
I'm detail-oriented, deadline-driven, and used to working independently with minimal supervision. Looking for a long-term remote role where I can bring my WFM, healthcare ops, or customer support background to your team.
Verified
