Versatile Customer Experience and Operations Professional with a strong background in technical support, onboarding, and internal engagement. Skilled at delivering top-tier customer service across live chat and phone channels while driving team growth as a production mentor. Adept at handling end-to-end event management—from budgeting, planning, and design to media coverage, video editing, and internal news writing to keep teams and clients informed and engaged.
•Technical & Support: Technical Support, Live Chat & Phone Support, Customer Service Excellence, Progress Reporting
•Mentorship &
Onboarding: New Hire Onboarding, Production Coaching, Performance Tracking
•Engagement & Events: Event Planning & Execution, Budgeting, Vendor Sourcing, On-site Coverage
•Media & Content: Video Editing, Promotional Graphic Design (Manual/AI), Article & Copywriting, Internal Communications
