With years of experience in the field of customer service. I gained one of the most impacting skills in the world of service provider. Patience, an essential tool that drives customer service satisfaction. Other skills are; Resourcefulness, resolving customer's issue should not be limited in KB. There are other resources we can utilize to get the issue done. Multitasking, is an effective way of being effective and efficient, it helps the work done faster. Attentiveness and engagement are your gateway in building rapport and getting customer's buy in. Time Management, learning urgent versus needed. Communication skills, when it comes to important points that you need to relay clearly to customers, keep it simple and leave nothing to doubt.
As I continue to work, reporting and performance summary become part of my job. I learned how to organize and read data. Use excel spreadsheet to interpret data .
