Hi, I'm Michelle!
I'm an IT Support Specialist with over 3 years of experience helping businesses resolve technical issues, support end users, and keep daily operations running smoothly. I enjoy troubleshooting problems, improving processes, and providing reliable support that makes a difference.
My experience includes Technical Support, Customer Support, Help Desk operations, ServiceNow, Active Directory, Microsoft Entra ID, JIRA, Odoo, remote troubleshooting, and technical documentation. I've worked with global teams and understand the importance of clear communication, attention to detail, and meeting deadlines.
I'm also continuously learning AI automation and workflow tools like Zapier and ----------- to help businesses work more efficiently.
If you're looking for someone who is dependable, quick to learn, and committed to delivering excellent support, I'd love to be part of your team. Let's connect!
