Customer Support Virtual Assistant | Email, Chat & Social Media Support
Hi! I’m ----------- -----------, a dependable Customer Support Virtual Assistant with solid experience handling email, chat, and social media inquiries for international brands. I help businesses provide timely, professional, and friendly support that builds customer trust and satisfaction.
I’ve worked with a UK-based men’s personal care brand, managing customer emails, social media messages, and comments, as well as checking customer details and orders in Shopify. I’m comfortable handling repetitive inquiries, tracking concerns, and making sure customers feel heard and assisted.
What I Can Help You With:
Customer Email & Chat Support – Clear, polite, and efficient responses
Social Media Message & Comment Management
Order & Customer Record Checking – Shopify support
Basic Dispute & Issue Handling – Following processes and guidelines
Basic Content Posting Support (if needed)
Tools I’m Familiar With:
Shopify | Google Sheets | Gmail | Canva | Instagram | Facebook | TikTok | ----------- | SocialPilot | Business Suite
Experience:
Customer Support Manager – Men’s Personal Care Brand (UK)
Handled customer emails and social media inquiries
Managed comments and direct messages across platforms
Checked orders and customer information in Shopify
Supported the management team with daily customer-related tasks
I’m organized, patient, and quick to learn new systems. If you’re looking for a long-term customer support VA who can also assist with social media tasks when needed, I’d love to help. Let’s work together!
