E-commerce Operations Specialist | Chargeback & Dispute Resolution VA | Shopify & Amazon Support
Hello! I'm Abby, an experienced and highly reliable e-commerce operations specialist from the Philippines. I help online business owners protect their revenue by managing disputes, chargebacks, and aftersales issues with care and strategy.
I specialize in supporting Shopify and Amazon sellers, with hands-on experience in handling returns, refunds, and customer concerns.
If you're dealing with disputes on PayPal, Klarna, or Stripe, or just need someone to keep your customers happy and your backend organized, I'm ready to jump in and help.
WHAT I CAN HELP YOU WITH
1) Dispute and Chargeback Handling
-PayPal, Klarna, Shopify, and Stripe
-Gathering and submitting strong evidence to win cases
-Communicating with customers before disputes escalate
-80%+ win rate across platforms
2)Returns and Refunds
-Processing requests through Shopify and Amazon Seller Central
-Evaluating cases to minimize refunds and offer alternatives
-Coordinating with suppliers or fulfillment centers
3) Customer Service
-Responding to complaints and delivery issues
-Managing inboxes (Re:amaze, Gorgias, Gmail, Outlook)
-Improving satisfaction while protecting your bottom line
4) Operations Support
-Order tracking, shipping follow-ups, and logistics troubleshooting
-Managing return trackers, refund logs, and internal workflows
-Team coordination using Notion, Trello, or Asana
TOOLS I WORK WITH
-Shopify, Amazon Seller Central, Parcel Panel
-PayPal, Klarna, Stripe
-Re:amaze, Gorgias, Zendesk, Gmail
-Google Workspace, Microsoft Office
-Canva, Notion, Trello, Asana
PAST EXPERIENCE
-E-commerce Operations Manager and Specialist for multiple Shopify brands (US, CA, and EU)
-Chargeback and Customer Service VA
-Airbnb Virtual Assistant and Property Manager
-Operations Assistant Specialist for Dance Academy
WHY HIRE ME?
-I’m highly organized, detail-oriented, and proactive
-I speak and write fluent English
-I understand the value of great customer experience and efficient back-end operations
-I’m always learning and ready to take on new tools or systems-I will take care of your business as if it's my own baby
If you're looking for a virtual assistant who can reduce refund losses, resolve customer concerns, and help you stay on top of your e-commerce operations, I’d love to be part of your team.
Let’s connect and see how I can help your store grow.
