As a Quality Analyst, my primarily role is to ensure the Network Service Delivery teams work in conformance to established standards, deliver reliable Network solutions as per design blueprint and work with processes, systems and knowledge in helping expedite resolution of end-customer (B2B) issues through proactive escalation/resolution by practicing Continuous Improvement.
Activities include:
Audits
Corrective and Preventive actions
Coaching and feedback sessions to Network Service Delivery
Business Improvement
