CASE MANAGER - DAYAN HOUMAN LLC (THE ACCIDENT GUYS)
Client Communication: Provide consistent updates, answer questions
promptly, and deliver professional 5-star service.
Medical & Insurance Coordination: Communicate with providers and
adjusters, track treatment progress, obtain records, and help move cases
forward.
Case Management & Advocacy: Accurately document case details, monitor
deadlines, and advocate for clients to ensure smooth case progression.
LEGAL ASSISTANT - Legal SoftSolutions (Slater Slater Schulman LLP)
Client Support: Conduct intake interviews, assess eligibility, and educate
clients on services.
Data Management: Maintain accurate records, review documentation, and
update the database.
Coordination & Compliance: Refer clients, collaborate with professionals, and
ensure adherence to policies.
CUSTOMER SERVICE REPRESENTATIVE/SUBJECT MATTER EXPERT - Accenture Inc.
Support & Training: Assist agents, handle escalations, and ensure quality case
resolution.
Quality & Compliance: Maintain process accuracy and support audits and
policy adherence.
Documentation: Review SOPs and update the knowledge base updates.
