IT Support and Systems Professional with 7+ years of experience supporting end users, networks, and business systems in fast-paced, SLA-driven environments. Strong background in Tier 1–2 support, network and systems administration, and documentation, with experience working in ISO 27001–certified environments.
Skilled in troubleshooting Windows 10/11, Windows Server, Active Directory, Microsoft 365, VPNs, and network-related issues. Detail-oriented and reliable, with a strong ability to follow SOPs, manage tickets, and communicate clearly with technical and non-technical users. Comfortable working remotely, independently, and across U.S. time zones.
