----------- -----------Quezon City, NCR, Philippines |-----------| ----------- Summary
ITIL 4 Certified | Microsoft Azure Fundamentals Certified | AWS Cloud PractitionerMotivated and detail-oriented IT professional with solid experience in IT operations, production support, and platform engineering. Currently focused on platform reliability and automation, with a career goal of transitioning into a Cloud Engineer or DevOps role. Demonstrates proficiency in managing cloud-based systems, infrastructure-as-code, service management, and cross-regional collaboration. Committed to lifelong learning, technical excellence, and contributing to organizational success through continuous upskilling and hands-on experience.Professional ExperiencePlatform Operations EngineerManulife - Quezon City, NCR | September 2024 - Present• Provision and manage Azure Virtual Desktop (AVD) environments using Terraform and GitHub Actions, including AVD health checks, RemoteApps provisioning, and reliability tracking.• Perform DevSecOps tasks such as ACL onboarding, GitHub repository access control, Burp Suite ACL configurations, and Entra ID administration.• Administer user access and licensing for Atlassian tools including Jira, Confluence, and Bitbucket.• Oversee project and pipeline administration for Jira projects, Confluence spaces, and Jenkins jobs.• Collaborate with AKS Operations and DevOps teams across Asia and North America to troubleshoot i----------- and implement reliable fixes.• Document operational procedures, onboarding workflows, and infrastructure processes to standardize and streamline operations.• Maintain and monitor reliability of internal tools and platforms used for performance tracking and system health.Production Support AnalystManulife - Quezon City, NCR | October 2023 - September 2024• Gained hands-on experience in monitoring, alerting, and observability using tools like New Relic and Moogsoft.• Developed knowledge of IT i----------- management and escalation processes.• Proficient in using ServiceNow ITSM and xMatters for user support and i----------- tracking.• Handled ticket lifecycle, managed ServiceNow queues, and provided regular status updates.• Conducted application health checks, service restarts, and proactively managed SSL/SPN certificate expirations.• Triaged alerts and escalated major i----------- to prevent outages and ensure system -----------cationBachelor's Degree in Information TechnologyPolytechnic University of the Philippines - Sta. Mesa, Manila |-----------Licenses & Certifications• Oracle Cloud Infrastructure 2025 Certified Foundations Associate – Oracle, Issued June 14, 2025 · Valid through June 14, 2027• AWS Cloud Practitioner Essentials – Amazon Web Services, Issued December 2024• ITIL® 4 Foundation Certificate in IT Service Management – PeopleCert, Issued November 2024 · Expires November 2027 (ID: GR-----------ER)• Linux Unhatched – Cisco, Issued October 2024• Introduction to Cybersecurity – Cisco, Issued August 2023• Computer Hardware Basics – Cisco, Issued July 2023• Operating Systems Basics – Cisco, Issued July 2023• Lead by Example - Lead with Passion – Systemantech Inc., Issued August 2022• Microsoft Certified: Azure Data Fundamentals – Microsoft, Issued June 2022 (ID: D31A8CC9B6F43FF3)• Microsoft Certified: Azure Fundamentals – Microsoft, Issued June 2022 (ID: 86A0AF6E4D91944C)Skills• Cloud & Infrastructure: Azure Virtual Desktop (AVD), Oracle Cloud, AWS Cloud, Terraform, GitHub Actions• Monitoring & Observability: New Relic, Moogsoft• DevOps & Automation: Jenkins, GitHub, ACL management, Burp Suite, Entra ID• ITSM & I----------- Management: ITIL v4, ServiceNow, xMatters• Systems & Network Support: Active Directory, VPN, Citrix, Office 365• Collaboration Tools: Jira, Confluence, Bitbucket, MS Teams• Documentation: SOP writing, onboarding workflows, knowledgebase maintenance
