I’m an E-commerce Support Specialist and Virtual Assistant with 6 years of experience managing DTC brands across Amazon, Shopify, Etsy, eBay, Walmart, and TikTok Shop.
I have hands-on experience handling day-to-day e-commerce operations, including customer support, order processing, fulfillment, inventory management, shipment tracking, product listing updates, refunds, replacements, cancellations, returns, and administrative tasks. I’ve also handled chargebacks and payment disputes by reviewing order details, customer communications, tracking information, and submitting supporting documentation.
For customer support, I’ve handled 30–50 tickets per day and have experience assisting customers through email, live chat, and phone. I focus on providing clear, professional, and empathetic responses while making sure customer concerns are properly documented and followed up on.
I’m proficient with:• Shopify• Amazon Seller Central• Etsy Shop Manager• eBay• Walmart• TikTok Shop• Gorgias• Zendesk• ShipStation• Veracore OMS• AfterShip• HubSpot• Klaviyo• Google Workspace• Microsoft 365• Notion• Canva• Slack• ChatGPT
I’m also experienced in product research, data entry, invoicing, customer follow-ups, account updates, order notes, and maintaining accurate records. I use task management tools to stay organized and make sure important follow-ups and customer interactions are properly tracked.
If you’re looking for someone who can take ownership of daily e-commerce support and administrative tasks, I’d be happy to help.
