Six Sigma Certified - Yellow Belt
Six Sigma Trained - Green Belt
Certified Professional Coach
> Conduct staff performance reviews to assess needs, cost/benefit analysis, and other operational strategy assessments.
> Establish a high standard for productivity, quality, customer service as well as define user guidelines
> Develop company systems for customer interaction and voice response and control the implementation process.
> Manage and improve center performance through performance monitoring, problem resolution, system audits, and quality assurance measures.
> Aid human resources department in the recruitment process by interviewing potential hires and outlining clear job expectations.
> Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance, and scheduling expenses.
> Summarize, collect, and analyze call center trends and data for regular performance reports.
> Oversee system maintenance and upgrade implementation. Call for repairs and troubleshooting as needed.
> Maintain consistent professional improvement through company provided workshops, tracking call center trends, and active participation in team projects.
