Results-driven IT professional with 7+ years of experience in Quality Assurance, Automation, and Test Documentation across the full Software Development Life Cycle (SDLC). Proficient in both manual and automated testing, with proven expertise in building tools and solutions that enhance productivity and streamline processes. Skilled in AI utilization, specializing in testing and training AI agents/chatbots, as well as validating AI-driven systems. Certified in Freshworks (Freshdesk, Freshservice, and Freshchat), leveraging workflow automators, AI features, and automation frameworks to optimize service delivery. Adept at combining strong technical testing capabilities with innovation in automation to deliver high-quality, scalable solutions.
