Hi! I'm -----------, a Bachelor of Computer Science graduate from New Era University with 5+ years of experience in Customer Support and extensive hands-on expertise in Shopify store management.
I’ve worked with 15 Shopify brands, where I handled everything from customer support and order to Shopify theme editing, app integrations, SEO updates, and troubleshooting. My goal is always to keep websites running smoothly while ensuring customers receive excellent service.
I’m skilled in using CRMs like Zendesk, Hubspot, Intercom, and Freshdesk, and I’m comfortable with tools such as ----------- and Trello. My technical knowledge in Java, JavaScript, CSS, and HTML also helps me make effective website improvements.
Key Strengths:
* Shopify theme editing, maintenance & app integrations* SEO optimization (metafields, product listings, on-site updates)* Customer support across multiple channels (chat, email, CRM)* Order fulfillment, refunds, cancellations, and delivery tracking* Troubleshooting and process improvements
I’m proactive, detail-oriented, and passionate about helping eCommerce businesses grow through excellent customer support and optimized Shopify stores. I’m also eager to keep learning and take on new challenges that lead to long-term success.
