I am an experienced e-commerce virtual assistant with over 5 years of supporting Shopify, Shopee, Lazada, and TikTok stores. My expertise includes:
Order processing (B2C & B2B): checking orders, creating quotations, and arranging logistics
Fulfillment: coordinating shipments, tracking deliveries, and handling returns/replacements
Product listing and store support: uploading products, writing descriptions, updating images, and organizing collections
Customer support (email and chat): responding to inquiries and resolving post-order concerns with professionalism and empathy
Inventory management and reporting: keeping stock updated and generating accurate reports using BigSeller, Google Sheets, and other tools
I also have experience with CRM and project management tools like Salesforce, Jira, Confluence, and OrderEZ, which help streamline tasks and communication.
I am detail-oriented, reliable, and adaptable to different time zones. My goal is to help businesses run their e-commerce stores smoothly while providing excellent customer support.
