I'm a detail-oriented Virtual Assistant with hands-on experience in WordPress web development, GoHighLevel CRM and funnel building, and customer support and retention. I've worked with e-commerce and service-based businesses — building websites, setting up automations, and handling customer issues through email and chat so business owners can focus on growth.
I work well independently, communicate proactively, and treat every client's business like my own. I'm available full-time and part-time and looking for a long-term role where I can contribute consistently and grow with the team.
On the development side, I specialize in WordPress, Elementor, and GoHighLevel — handling everything from page design to full CRM and automation workflows using Zapier. On the customer side, I've worked as a retention specialist handling customer inquiries, dispute resolution, and chargeback management via email and live chat, using platforms like Zendesk, Freshdesk, and Ethoca.
Customer retention & support:
Retention specialist — email & chat
Handling customer inquiries, win-back conversations, dispute escalations, and chargeback cases through email and live chat. Experienced in reducing refund rates and resolving billing conflicts before they become chargebacks — using Zendesk, Freshdesk, and Ethoca.
•Customer inquiry handling (email & chat)
•Chargeback response & dispute resolution
•Customer win-back & retention outreach
Core services:
•WordPress setup & customization
•Elementor page design & layout
•GoHighLevel funnels & workflows
•Zapier & Pabbly automation
•Sales & landing page builds
•WooCommerce / Shopify setup
•Speed & performance optimization
•On-page SEO (titles, meta, schema)
•CRM & email automation setup
•Website migration & hosting
•Maintenance & troubleshooting
•Customer support (Zendesk, Freshdesk)
Tools & platforms:
Web development:
•WordPress
•Elementor
•Divi
•WP Bakery
•Beaver Builder
•HTML/CSS
•Funnels & CRM
•GoHighLevel
•ClickFunnels
•Kajabi
•Shopify
•WooCommerce
Automation:
•Zapier
•Pabbly
•ActiveCampaign
Customer support:
•Zendesk
•Freshdesk
•Ethoca
SEO & analytics
•Google Search Console
•SEMrush
•Ahrefs
•Google Analytics
Verified
