I have worked as a Customer Service Representative for over two years, primarily supporting a retail account with a strong focus on order processing. In this role, I managed the full order lifecycle—processing purchases, tracking shipments, handling returns and exchanges, and resolving order-related issues—while ensuring a smooth and positive customer experience.
I regularly communicated with customers via phone, chat, and email, providing timely updates, clarifying product details, and assisting with post-purchase concerns. My day-to-day work required precision and efficiency, especially when using platforms like Zendesk for managing customer tickets and inquiries, and Shopify for processing and updating orders. I became proficient in navigating both systems to ensure accurate and timely support.
This experience not only sharpened my attention to detail and problem-solving abilities but also strengthened my time management and multitasking skills in a fast-paced retail environment. I consistently maintained professionalism and empathy in every interaction, even during high-volume periods such as seasonal sales.
My technical proficiency combined with a strong customer-first mindset makes me confident in my ability to provide high-quality service and contribute to customer satisfaction and retention.
