With over 11 years of experience working in Australian accounts, including handling tollways, Energy Account and most recently, E-Commerce. I bring a wealth of expertise in managing online marketplaces and optimizing product listings. My journey began in customer service, where I honed my communication skills and deepened my understanding of consumer behavior. Progressing to roles in billing and payments resolution and eventually to the prestigious position of Digital Product Catalog Specialist, I have developed a keen eye for detail and a passion for ensuring compliance with regulations and company standards.
My role involved collaborating with diverse teams, including curation and product risk management, to optimize product listings and enhance customer experience. I spearheaded projects that significantly increased productivity and reduced banned products, contributing to the company's growth and profitability. I have a proven track record of achieving targets and delivering results, making me a valuable asset to any e-commerce venture.
As an E-commerce Specialist, I am dedicated to staying updated with industry trends and technologies, ensuring that my strategies are always cutting-edge and effective. My goal is to leverage my expertise to help businesses thrive in the competitive e-commerce landscape, providing strategic insights and innovative solutions that drive sales and customer satisfaction.
Skills:
- Excellent communication skills, both written and verbal, to effectively interact with clients and teaUpgrade to see actual infombers.
- Strong organizational skills, including the ability to manage multiple tasks and priorities efficiently.
- Ability to work independently with minimal supervision, while also being a collaborative team player.
- Attention to detail to ensure accuracy in tasks such as data entry, scheduling, and document preparation.
- Problem-solving skills to address issues and find solutions in a timely manner.
- Time management skills to prioritize tasks and meet deadlines effectively.
- Adaptability and willingness to learn new skills and take on new challenges.
Technical Skills:
- Proficiency in using productivity tools such as Microsoft Office, Google Workspace, and project management software.
- Experienced in using customer service platforms such as Zendesk and Sap to manage customer inquiries and tickets.
- Familiarity with CRM systems to maintain customer records and track interactions.
- Skilled in using eBay and Trademe (Australian platform) for managing queries, returns, and refunds, enhancing the customer support experience.
- Knowledgeable in using Upgrade to see actual info for task and project management.
- Experience working with Shopify, and Mirakl, marketplace platforms, to manage product listings and seller accounts.
- Knowledge of online communication and collaboration tools such as Slack, Microsoft Teams.
- Experience with Data Analytic tools such as Tableau and Looker.
- Proficient in using Canva for graphic design and visual content creation.
