I am a dedicated Medical Virtual Assistant with over 3 years of experience in U.S. healthcare customer service, specializing in insurance verification, eligibility verification, provider support, benefits inquiries, claims assistance, and authorization-related concerns.
In my previous role, I worked closely with healthcare providers and members to deliver accurate and timely information regarding insurance coverage, benefits, claims, and authorization status. I managed high-volume inquiries while maintaining attention to detail, HIPAA compliance, and a compassionate approach when assisting healthcare professionals and patients.
I am proficient in using electronic health record (EHR) systems, including **Athenahealth, Practice Fusion, and Epic**, along with multiple payer portals and CRM platforms. I am highly organized, detail-oriented, and skilled at navigating multiple systems simultaneously while ensuring accurate documentation, data entry, and efficient workflow management.
I am seeking a remote opportunity where I can apply my healthcare knowledge, EHR proficiency, customer service expertise, and strong work ethic to support providers, improve operational efficiency, and deliver exceptional patient-centered care. With a reliable home office setup, adaptability, and commitment to continuous learning, I am ready to become a valuable member of your team.
