Ensured quick and efficient responses to emails and tickets while maintaining confidentiality of member information and adhering to company policies. Reviewed clinical records to apply appropriate criteria and policies in line with regulatory and accreditation standards. Gathered and managed data using systems such as Zoho and EHR to support these tasks.
One year of experience as a data entry specialist, assisting clients with sourcing contact information, supporting e-commerce operations, and performing transcription work.
