Customer Success and Training professional with over 11 years of experience in the BPO and service industry, including 4 years as a Customer Success Manager at Boh (Back of House). Skilled in client relationship management, service coordination, team leadership, and performance coaching.
With 7 years of experience in training and development, I specialize in facilitating learning, coaching teams, and creating effective training materials that improve communication and performance. I am highly proficient in English, with strong written and verbal communication skills and the ability to work with diverse clients and teams.
I am passionate about building strong client relationships, improving operational efficiency, and developing people through coaching, guidance, and continuous learning.
