Healthcare Virtual Assistant with 10+ years of customer-facing experience, including 1.5+ years supporting U.S. healthcare accounts and 8+ years handling billing, account, and payment inquiries for telecom, credit card, and banking clients.
I verify insurance eligibility and benefits, explain copays, deductibles, and out-of-pocket maximums, coordinate prior authorizations, and follow up on claims status. I currently request patients' medical records from U.S. clinics by phone, fax, and email, and I handle all patient information with HIPAA in mind.
My background also includes credit management and payment arrangements. I document every call and case accurately, so my records are always complete and audit-ready.
I recently completed Virtual Assistant training and AI automation training with Make. I work with Zoho Desk, CRM systems, Google Workspace, Microsoft Office, Slack, Zoom, ClickUp, Mailchimp, and Canva.
I'm reliable, detail-oriented, and comfortable working independently in remote, high-volume call environments. I'm looking for a long-term role with a client who values accuracy and clear communication.
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