Results-driven Content Moderation, Technical Support, and Operations professional with 5+ years of experience reviewing high-volume, policy-sensitive content and driving quality assurance across cross-functional teams. Proven track record leading a 20-agent team to a 95% output increase in six months, authoring SOPs that streamlined global onboarding, and maintaining 100% compliance across QA, lending, and audit workflows. Skilled in data annotation, escalation management, and translating operational insight into measurable process improvements.
