With over 20 years of experience in the BPO industry, I’ve developed a versatile skill set that can be applied across a variety of roles. I began my career as a Customer Service Representative and dabbled in Telesales, which helped me build strong phone skills and gain confidence in communicating with American clients, giving me a solid foundation in the industry. As an Order Manager, I learned the critical importance of logistics, deadlines, and turnaround times. My brief stint in Finance provided insight into credit and billing processes.
As a Team Leader, I honed my leadership skills, found solutions to problems in my own way, and began gaining experience in recruitment. Later, as a Human Resource Supervisor, I expanded my understanding of office administration and further developed my recruitment skills. In 2010, I transitioned to online work and took on various roles such as Web Researcher, Data Entry Specialist, and Appointment Setter, continuing to grow the skills I had built over the years.
In my role as an Operations Manager for an e-commerce business, I was responsible for overseeing the entire operation, with a strong focus on Order Management and Customer Service. Most recently, as a Virtual Assistant to a Real Estate Broker, I managed his calendar, handled professional correspondence, and filtered inquiries to ensure he could focus on high-priority concerns. This initiative streamlined operations and improved overall team productivity.
Given my extensive background in multiple areas, I am well-equipped to adapt and contribute to a variety of roles moving forward.
