I'm Charity, a General Virtual Assistant with over three years of experience providing remote support to clients across various industries, including IT staffing, healthcare, real estate, construction, and mortgage services.
As a General Virtual Assistant, I provide administrative support, customer service, client relationship management, inbound and outbound call handling, calendar and email management, and other tasks based on each client's needs.
In IT and healthcare staffing, I served as a Team Lead, where I reviewed and finalized candidate profiles before submission to clients. I also conducted phone interviews to verify candidates' skills and experience, ensuring they met the qualifications for specific roles and that only the most suitable candidates were presented.
In the real estate industry, I helped expand the business by researching municipally owned properties available for sale or redevelopment through opportunities such as RFPs, RFQs, RFEIs, public auctions, and other government-led initiatives.
As a Mortgage Processor, I assisted clients throughout the loan process, ensuring a smooth experience from the initial online application through to loan closing while maintaining accuracy and timely communication.
I am honest, reliable, adaptable, and able to work well under pressure. I can work independently or collaboratively as part of a team with minimal supervision. I take pride in my strong organizational, customer service, and time management skills. I'm also eager to continue exploring new industries, expanding my skill set, and learning new tools and processes to better support my clients.
Technical Skills:
Communication Tools: WhatsApp, Dialpad, Slack, Microsoft Teams, Google Chat.
Video Conferencing Tools: Google Meet, Zoom, Microsoft Teams.
Proficient in Microsoft Office Suite, Google Workspace, JIRA, LucidChart, Asana.
