With 7 years of customer support experience and 3 years as a Knowledge Management Specialist, I bring a strong mix of client-facing expertise and process improvement skills. I’ve worked across diverse industries, resolving complex customer issues, creating scalable documentation, and managing projects that enhance efficiency and team collaboration.
Over the past 3 years, I’ve specialized in:
- Knowledge Management: building and maintaining knowledge bases, SOPs, and internal resources
- Project Handling: coordinating cross-functional initiatives to improve workflows and knowledge-sharing
- Process Optimization: streamlining support processes for faster resolution and better customer experience.
How I can help you:
I leverage my dual expertise in customer service and knowledge management to help businesses improve operations, empower support teams, and deliver seamless customer experiences. Whether you need organized documentation, efficient workflows, or hands-on project support, I can bring structure and clarity to your processes.
Tools I’ve used:
- Knowledge & Collaboration: Notion (beginner), Google Workspace, MS Office, Slack
- Project & Workflow: Jira, Salesforce, Asana
- Customer Support: Salesforce Service Cloud, Zendesk
- Documentation & Design: Google Docs/Sheets, Canva
