Customer Service Specialist
I held the role of a Customer Service Representative from 2012 to 2016, focusing on ensuring optimal customer satisfaction and delivering a consistently high standard of service.Virtual Assistant Expert
Transitioning into the position of a Virtual Assistant from 2016 to 2022, my responsibilities included managing blogs, orchestrating social media campaigns, and producing visually compelling content to engage our audience.Customer Experience Coordinator
In the year 2022, I took on the role of coordinating customer experiences for a Yoga Company. This involved managing memberships, schedules, and executing promotional activities through phone and email communication channels.Training Specialist
Since June 2023, I've assumed the position of a Training Specialist. In this capacity, I provide guidance to Customer Service Representatives on best practices, customer service platforms (Shopify, Gorgias, Zendesk, RE:Amaze, Freshdesk, Loop Returns, etc.) and facilitate the training of Growth Assistants in key areas such as Social Media, SEO, Graphic Design, and Email Marketing.
