With over 20 years of combined experience in technical support, system administration, and application support, I bring a comprehensive skill set to ensure the seamless operation of IT systems and applications. As a Senior Technical Support Specialist, I provided high-level support, resolving complex technical issues while maintaining effective communication with both technical and non-technical users. As a System Administrator, I managed and optimized server environments and IT infrastructure, focusing on security, system performance, and disaster recovery. Additionally, as application support, I ensured the smooth operation of enterprise-level applications, performed troubleshooting and root cause analysis, and collaborated with development teams to implement improvements. I am also have gained knowledge in WordPress and SEO. I am skilled in installing and configuring WordPress, selecting and customizing themes, and managing essential plugins to ensure website functionality and performance. I am knowledgeable in implementing on-page SEO strategies, including keyword optimization, meta tags, and content structuring.
