I help businesses reduce cancellations, retain customers, and deliver fast, reliable support across phone, email, and chat. With 10+ years of experience, I’ve handled 40–70+ daily customer inquiries while maintaining high satisfaction and improving response efficiency.
I specialize in customer support, retention, appointment scheduling, and CRM and EMR management. I don’t just respond to customers. I resolve issues efficiently, de-escalate concerns, and turn difficult situations into positive outcomes that improve customer experience and loyalty.
Currently, I work as a Medical Virtual Assistant, managing patient communication, appointment scheduling, and EMR systems like ChiroTouch. This has strengthened my attention to detail, accuracy, and ability to handle sensitive information professionally.
I’ve supported eCommerce, telecom, healthcare, and home service businesses using tools like Zendesk, Freshdesk, Zoho CRM, HubSpot, GoHighLevel, Workiz, Shopify, and Microsoft Office. I can handle inbound and outbound support, follow-ups, billing, data entry, and administrative tasks with minimal supervision.
If you need someone reliable, proactive, and results-driven who can handle your customers, improve retention, and elevate your overall customer experience, I’m ready to support your team!
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