Customer Service Specialist with 2+ years of BPO experience in customer support, technical troubleshooting, billing, sales, and CRM management. Proven track record of handling 80+ customer interactions daily while maintaining 95% CSAT and 90% First Call Resolution. Also experienced in AI content production and social media management, with hands-on experience using ComfyUI, Kling, Canva, and CapCut. Detail-oriented and adaptable, with strong communication, problem-solving, multitasking, and workflow management skills suited for remote customer support, content, and operations roles.
