With over nine years of experience in IT support and technical roles, I am a dedicated and results-driven professional with a solid foundation in customer service and technical expertise.
Graduating with a degree in IT in 2018, I seamlessly transitioned into the IT field and have thrived in various roles, including IT Support Technician at Wings Global Travel. In this role, I provide comprehensive technical support, manage user accounts in Active Directory, and oversee email security with -----------cast.
My experience at Fujitsu as an IT Technical Support Engineer further honed my skills in systems engineering and procedure improvement.
At Accenture, I excelled as an IT Analyst for the GEA project, managing Lync Enterprise Voice operations and providing technical support.
My certifications include Microsoft Azure Fundamentals, and I specialize in Office 365 Ambassador (Business Support), technical and customer service support, server and domain management, email migration, and troubleshooting.
My commitment to delivering high-quality support and solutions aligns with your organization's goals, and I am eager to contribute my skills and expertise to drive success.
