I hold a Bachelor of Arts in English (Literature) and have over three years of experience as an ESL teacher. Currently, I have been in customer support for more than four years, handling both voice and email inquiries. Whether through voice or email channels, I have honed my ability to empathize with customer concerns, troubleshoot technical issues, and deliver solutions that exceed expectations. This role has equipped me with a deep understanding of customer needs and a knack for turning challenges into opportunities for positive engagement. My experience includes using ECW, Shopify, Amazon, and managing product listings/store on Alibaba. I am passionate about communication, problem-solving, and delivering exceptional service in every interaction.
