Customer Service Specialist | Phone, Email & Chat Support | Retention | 2+ Years BPO Experience
I am a highly motivated Customer Service Specialist with over 2 years of experience in BPO handling phone, chat, email, and retention support for international clients. I’ve worked with top companies like Concentrix, Teleperformance, and Quantrics, specializing in client communication, account assistance, travel support, retention, and issue resolution.
My background includes assisting U.S. and Canadian customers in multiple industries — travel, telecommunications, and customer care — where I consistently achieved high CSAT, call resolution, and retention performance.
I can help your business with:
- Phone, Email & Chat Support (Inbound & Outbound)
- Customer Retention & Upselling
- Ticketing & Complaint Resolution
- Travel Support & Policy Guidance
- Account Management & Billing Support
- CRM, Zendesk & Call Logs Documentation
- Technical and product support (basic troubleshooting)
Strengths:
- Excellent English communication (written & verbal)
- Calm and professional in handling escalations
- Strong attention to detail and documentation
- Fast learner — trained multiple accounts successfully
- Proven track record of hitting client satisfaction targets
I value professionalism, empathy, and clear communication — and I always go the extra mile to ensure customer satisfaction and loyalty.
Ready for full-time or part-time remote customer service roles. Let’s work together!
